You can find more information about LLOYD Shoes on our Company webpage.

If you have any questions, you can call our free service hotline on 00800-1888 0000 (Monday to Friday 9am - 12am / 2pm - 5pm). You can also contact us by using our contact form to get assistance with your questions. Our customer service team will respond to your query as quickly as possible.

You can register for a customer account by clicking the second symbol at the top right, in the navigation bar. There, you can click the menu option “Register” to create your own customer account. Alternatively, you can also create a customer account when finalising your order. 

You can change your account settings at any time from your customer account. To do so, please log in to your customer account using your login details and make the desired changes.

You can reset your password from your customer account under the option “Change password”. If you have forgotten your password, you can request a new one by clicking “Forgotten password”.

Check that you have entered your email address and password correctly. If you are still unable to log in, click on “Forgotten password” to reset your password or contact our customer service department.

If you do not wish to register for a customer account, you have the option to place an order as a guest. The only requirement for this is valid email address.

The items in your shopping basket will only be reserved for you once your order is finalised. If you have not completely finished the order process, it may be that the items have sold out in the meantime. These items will be displayed as not available in your shopping basket (greyed out). 

As we hope to send you the items you have ordered as quickly as possible, we begin the order handling process immediately, which is why changing an order once it has been placed is not possible. You can return the items you've ordered and/or reorder the items you want.

Your order will be processed as soon as possible once we have received it. You can view the status of your order at any time from your customer account. If you don’t have a customer account (ordering as a guest), you will receive a delivery confirmation email once your order has been dispatched, in addition to the standard order confirmation email.

In some cases, it may take some time for your order confirmation to be issued. If you still haven’t received an order confirmation after an hour, please feel free to call our free service hotline 00800-1888 0000 or send us an email to contact@lloyd.com or use the contact form.

As we hope to send you the items you have ordered as quickly as possible, we begin the order handling process immediately, which is why cancelling an order once it has been placed is not possible. You can simply send the items you've ordered back again. Your refund will be issued via the same payment method you used to make the purchase. The refund will be issued once we have processed and inspected the items you have returned. You will receive an email once the refund has been issued. Please note that it may take up to 2-3 business days after the refund has been issued for the sum to be credited to your account.

There are various potential reasons why an order may be cancelled. If your order is cancelled on our end, we will contact you immediately. 

You can view the status of your order at any time from your customer account. If you don’t have a customer account (ordering as a guest), you will receive a delivery confirmation email once your order has been dispatched, in addition to the standard order confirmation email. This email will contain a link that will allow you to track your package.

You can view the status of your order at any time from your customer account. If you don’t have a customer account (ordering as a guest), you will receive a delivery confirmation email once your order has been dispatched, in addition to the standard order confirmation email. This email will contain a link that will allow you to track your package.

Your order may only be delivered to your billing address, a different delivery address, or a Packstation within Austria.

Orders with a value of €99.90 or higher will be delivered free of charge, otherwise the delivery fee is €4.95.

Delivery within Germany takes 3 to 4 business days.

Please double check that your package was not delivered to a neighbour. If this is not the case and the package has not been delivered within a week after dispatch, please contact us via the service hotline 00800 - 1888 0000 or by email at contact@lloyd.com or use the contact form. We will then immediately check on the whereabouts of your package and, if necessary, initiate an inquiry.

You can choose one of the following payment methods: Invoice, Sofort, PayPal, or credit card.

We accept Visa, Master Card and American Express.

Your card will only be charged once we have dispatched your order.

You can find the bank account details on your invoice and at the lower section of the page “Bank details”.

Your package will include a return form as well as a shipping label. Please enclose the completed return form with your package and stick the shipping label onto the returns package. Simply hand in the package at your nearest DHL office or at your nearest DHL Packstation. Shipping is free of charge. As soon as we receive your package, you will receive further information from us regarding your refund.

If you no longer have a return form / shipping label, you can simply loginto your customer account. Click the link “Return item” there to request a return form / shipping label so you can return the items. This return form will be sent to the email address you specified. To do this, click the link “Return item” and click to select the items you wish to return (check the box). Finally, click on the link “Request return form”.  

Your package will include a return form as well as a shipping label. Please enclose the completed return form with your package and stick the shipping label onto the returns package. Simply hand in the package at your nearest DHL office or at your nearest DHL Packstation. Shipping is free of charge. As soon as we receive your package, you will receive further information from us regarding your refund.

If you no longer have a return form / shipping label, you can contact our customer service department directly by phone on 00800 - 1888 0000 (Monday to Friday 9am - 5pm) or by email to contact@lloyd.com / contact form. Please keep your order number handy when contacting us. You will then receive a return form including shipping label, which will be sent to the email address provided when the order was placed.

Return the complete item with the label still attached, and please ensure that the item is not dirty or damaged. Include the return form with your return package, so that the return can be processed quickly. 

You can return your order within 30 days of the billing date. 

There are no additional costs for returning goods you have ordered. In any event, please include the return form with your return package, so that the return can be processed quickly. 

As soon as we have received the items you have returned, you will receive a confirmation that the items have been received. The refund will be issued once we have processed and inspected the items you have returned. Please note that it may take up to 2-3 business days after the refund has been issued for the sum to be credited to your account. You will receive an email once the refund has been issued. 

Please use the accompanying return form / shipping label to return incorrectly sent items. Please enclose the completed return form with your package and stick the shipping label onto the returns package. Simply hand in the package at your nearest DHL office or at your nearest DHL Packstation. Shipping is free of charge. As soon as we receive your package, you will receive further information from us regarding your refund.

If you no longer have a return form / shipping label, you can simply loginto your customer account. Click the link “Return item” there to request a return form / shipping label so you can return the items. This return form will be sent to the email address you specified. To do this, click the link “Return item” and click to select the items you wish to return (check the box). Finally, click on the link “Request return form”.  

If you placed the order as a guest, please contact our customer service department on 00800-1888 0000, by email to contact@lloyd.com or using our contact form. Please keep your order number handy when contacting us. You will then receive a return form including shipping label, which will be sent to the email address provided when the order was placed.

Unfortunately, for technical reasons, you may not exchange items you have ordered. Instead, you can return the item and place a new order for the item you want. 

If your item is defective or damaged, please contact our customer service department on 00800-1888 0000 (Monday to Friday 9am - 5pm) or by email to contact@lloyd.com or using our contact form.

Your refund will be issued via the payment method you used to make the purchase. The refund will be issued once we have processed and inspected the items you have returned. Please note that it may take up to 2-3 business days after the refund has been issued for the sum to be credited to your account. You will receive an email once the refund has been issued. 

The credit will be refunded to the credit card we charged. You will be able to see the refund on your next credit card statement.

The refund will be issued to the PayPal account you used to make the purchase. Your PayPal account settings will dictate whether the credit will be added to your PayPal account or to the bank account linked to PayPal.

In the case of a refund, the invoice amount will be reduced by the amount that the items you are returning cost. You will only pay for the items that you actually keep. If you have already paid the invoice, we will refund the relevant amount to your bank account.

We will credit the refund amount to the bank account you used to make the purchase via Sofort.

All information sent is encrypted to guarantee security of confidential information. You can find more information in our Privacy Statement.

On the product information page, you can find the care products recommended by LLOYD for the selected item at the lower section of the page. You can also find more information about caring for your products on our “Care Advice” page.