How do I return an item I have purchased from the online store?
Your package will include a return form as well as a shipping label. Please enclose the completed return form with your package and stick the shipping label onto the returns package. Simply hand in the package at your nearest DHL office or at your nearest DHL Packstation. Shipping is free of charge. As soon as we receive your package, you will receive further information from us regarding your refund.
If you no longer have a return form / shipping label, you can simply loginto your customer account. Click the link “Return item” there to request a return form / shipping label so you can return the items. This return form will be sent to the email address you specified. To do this, click the link “Return item” and click to select the items you wish to return (check the box). Finally, click on the link “Request return form”.
How can I process a return or complaint if I have placed an order online as a guest?
Your package will include a return form as well as a shipping label. Please enclose the completed return form with your package and stick the shipping label onto the returns package. Simply hand in the package at your nearest DHL office or at your nearest DHL Packstation. Shipping is free of charge. As soon as we receive your package, you will receive further information from us regarding your refund.
If you no longer have a return form / shipping label, you can contact our customer service department directly by phone on 00800 - 1888 0000 (Monday to Friday 9am - 5pm) or by email to contact@lloyd.com / contact form. Please keep your order number handy when contacting us. You will then receive a return form including shipping label, which will be sent to the email address provided when the order was placed.
In what circumstances am I allowed to return an item?
Return the complete item with the label still attached, and please ensure that the item is not dirty or damaged. Include the return form with your return package, so that the return can be processed quickly.
How many days do I have to return my order?
You can return your order within 30 days of the billing date.
How much does it cost to return items?
There are no additional costs for returning goods you have ordered. In any event, please include the return form with your return package, so that the return can be processed quickly.
Will I receive a notification once the returned items have been received by LLOYD?
As soon as we have received the items you have returned, you will receive a confirmation that the items have been received. The refund will be issued once we have processed and inspected the items you have returned. Please note that it may take up to 2-3 business days after the refund has been issued for the sum to be credited to your account. You will receive an email once the refund has been issued.
What do I do if I have been sent the wrong item?
Please use the accompanying return form / shipping label to return incorrectly sent items. Please enclose the completed return form with your package and stick the shipping label onto the returns package. Simply hand in the package at your nearest DHL office or at your nearest DHL Packstation. Shipping is free of charge. As soon as we receive your package, you will receive further information from us regarding your refund.
If you no longer have a return form / shipping label, you can simply loginto your customer account. Click the link “Return item” there to request a return form / shipping label so you can return the items. This return form will be sent to the email address you specified. To do this, click the link “Return item” and click to select the items you wish to return (check the box). Finally, click on the link “Request return form”.
If you placed the order as a guest, please contact our customer service department on 00800-1888 0000, by email to contact@lloyd.com or using our contact form. Please keep your order number handy when contacting us. You will then receive a return form including shipping label, which will be sent to the email address provided when the order was placed.
Can I exchange an item I have purchased from the online store?
Unfortunately, for technical reasons, you may not exchange items you have ordered. Instead, you can return the item and place a new order for the item you want.
What should I do if the item delivered is defective?
If your item is defective or damaged, please contact our customer service department on 00800-1888 0000 (Monday to Friday 9am - 5pm) or by email to contact@lloyd.com or using our contact form.